- Our Privacy Statement
|The King Thread Online Privacy Pledge
values their customers and respects their need to feel secure while
shopping on our site. We offer our customers a 100% customer
satisfaction guarantee on all the products we sell. We also offer our
guarantee online to protect your privacy and keep your confidential
We have gone to great lengths to
provide a user-friendly and safe online shopping environment that
features unique products at exceptional values. Please review the
information below to better understand the safeguards and policies at
you still have privacy concerns that you feel are not addressed in this
information, please contact a King Thread Customer Service
Representative at [email protected]
THE KIND OF INFORMATION WE COLLECT AND HOW WE USE IT
you purchase from King Thread or register to be a preferred
customer, we only collect the information that you provide us: name,
address, email, and any other data we need to complete your order or
request and ensure that any marketing communications are tailored to
your particular interests and lifestyle. Registration is optional, so
you choose whether or not we store your information to make future
shopping experiences more convenient.
When you order from our
online store, your name becomes part of our customer database. From
time-to-time we may use our mailing lists to send you special offers or
promotions. If you would not like to receive such emails, please go to
Edit Account and UNCHECK the box that gives us permission to send you
When You Visit the Site...
time you visit us, our web server automatically recognizes only your
domain name and only collects basic information to help us best serve
your current and future shopping needs. This data includes for example
the type and number of pages you visit or types of products viewed or
purchased. You must login as a "Registered User" to take advantage of
the convenient features offered to registered users.
When You Register on the Site...
optional, registration for King Thread preferred customer status
allows us to personalize your shopping experience. It also offers a
number of convenience features such as stored previous purchases and
delivery information. Information requested includes name, company name
(optional) your address, telephone number and email address. Although
we never share your email address, your name becomes part of our
When You Make A Purchase...
name is automatically added to our marketing email distribution list to
receive information on new products, special offers and online
promotions. You can unsubscribe from these promotional emails at any
time by following the unsubscribe directions that appear at the bottom
of each email. Please note that you may still hear from us regarding
your order status and any other service issues and order status updates
that will allow us to provide you with the optimal shopping experience.
name will also become part of the King Thread direct mail/catalog
list to receive future catalog mailings. If you do not wish to receive
such mailings, please send an email to [email protected] We
never share email or address lists with any third party companies.
When You Ship to Address Different then your Billing Address...
only collect the name(s) and postal delivery information necessary
fulfill your requests to ship to alternate addresses. We never share
this information unless a service issue relating to the order makes it
necessary. If you are a "Registered User" you have the option to either
maintain or delete additional delivery addresses contacts from your
"Address Book" at any time.
When You Request We Email You When a Product is in Stock...
We also collect your email address so that we can email you when a back-ordered item on your "Enquiry" becomes available.
When You Contact Us Via Email...
you send an email to any King Thread department using our "Contact
Us" feature your information is only kept until that area has
satisfactorily replied to your inquiry. Your name and email address
from that correspondence are not retained for any future marketing
initiatives or contact.
WHAT ARE "COOKIES" AND HOW ARE THEY USED
are small pieces of data that your browser holds in memory or stores in
a special file on your hard drive. These small pieces of data are used
to help our server remember you while you browse our site from one link
to the next and allows us to improve the quality of your experience
when you visit our site. Cookies also allow you to place items in your
shopping basket, continue browsing, and come back to check out at a
SALE OF OUR COMPANY
As in any business
venture, the sale of the Company is always an open question. Should King Thread ever be acquired or merged into another organization,
all customer information we have collected will be transferred to the
OUR COMMITMENT TO DATA SECURITY
King Thread is dedicated to preventing unauthorized access to your private
information and ensuring a safe and secure online shopping experience.
To that end we have a strict internal operating procedure guiding this
CHANGES TO THE KING THREAD PRIVACY PLEDGE
use of our website constitutes your agreement to the policies and
clearly posted on our site so you can be kept informed of how, where,
when and why we collect information and how we use it. If you have any
additional questions, please contact a King Thread Customer Service
Representative at [email protected]
Unit 1 Canada Road
Tel: +44 (0)20 8332 7999
Fax: +44 (0)20 8332 7900
Email: [email protected]