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At King Thread we will always try our utmost to make your shopping experience as simple and hassle free as we can, and we will try to help wherever possible.
Please take a few minutes to read these terms and conditions before you order any goods or services from this Web Site. These terms and conditions govern the use of this Web Site and the purchases of any goods or services from it. Should you have any questions or wish to clarify the meaning of any of these terms and conditions, please contact King Thread at [email protected] before you order any goods or services from this Web Site.

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
This Web Site is owned and operated by Nexcrown Associates Ltd t/as King Thread (Reg. in England No: 4381761, VAT Reg. No: GB798 8648 32).
By accessing, browsing or using this Web Site, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms and Conditions") and acknowledge that you have read and understood these Terms and Conditions. By purchasing any goods from this Web Site [and/or by completing the registration form to become a Registered Customer], you expressly agree to be bound by these Terms and Conditions. King Thread reserves the right to amend the Terms and Conditions at any time. Any amendment will be effective immediately. Your continued use of this Web Site after any amendment constitutes an agreement by you to comply with and be bound by the amended Terms and Conditions.

REFUNDS
We will refund or replace any goods that may have arrived at the destination in unusable or faulty condition or indeed different from those ordered. You must notify or return the items to us within 14 days of receipt. You also have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. Should you decide to request a refund, please notify us immediately by emailing [email protected] in the event of cancelling your order within the time frame mentioned above you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused) after 14 working days the sale is considered closed and we will not make a refund.

Your statutory rights are not affected.

RETURN OF GOODS
We will always accept any return of (non-embroidered) goods when the packaging is intact or the items have been re-packed to an acceptable standard allowing the re-sale of the product. Should the product be faulty or not to specification, we will, without quibble, replace or refund.
Goods may be returned at the expense of the customer if they are ordered in error or not suitable providing they have not been used and are packaged.
Goods which are made to order, used goods, embroidered or cut piece goods are non returnable.
We operate on a fair and flexible basis and will always look into any query in order to help our customers.

USER INFORMATION
All information provided by you when you place an order with us is referred to in these Terms and Conditions as "User Information". When you provide any User Information you are representing and warranting that all of the information provided is true and correct and you agree to indemnify King Thread for any losses, costs, expenses or damages that King Thread may suffer if any of this information is not correct.
You should also review the King Thread Privacy Statement on this Web Site for further information concerning our collection and usage of User Information. By sending us your User Information, you agree to grant King Thread the right to disclose aspects of your User Information as expressed in the King Thread Privacy Statement. If any User Information provided by you is incomplete or inaccurate or you attempt to transmit any material of any kind to this Web Site which contains a virus, malicious computer code or another harmful component or you otherwise attempt to alter any of the content of this Web Site, or you are otherwise in breach of these Terms and Conditions, King Thread retains the right to terminate your rights to purchase goods or services from this Web Site and to prosecute you to the fullest extent of the law.
You acknowledge and consent to the disclosure by King Thread to any law enforcement agency in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction of your identity or other information provided by you to this Web Site, upon being requested to do so by that law enforcement agency.

GENERAL ISSUES
The goods offered for sale by King Thread are only available to individuals who can make legally binding contracts. The goods are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contacts.
Any party engaging in illegal activities involving the use of this Web Site will be subject to civil and criminal prosecution. King Thread cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this Web Site, nor can King of Cotton guarantee that it will give notice of any illegal or inappropriate use of this Web Site.

ORDERING GOODS
Any order placed by you in the manner described in this Web Site is an offer by you to purchase a particular goods for the price (including the delivery and other charges specified in this Web Site) at the time you placed your order. King Thread reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any goods, an error in the price of the goods description posted on this Web Site, or an error in your order. There may be reasons why King Thread cannot fulfil your order. Therefore, your contract with King Thread only comes into existence when King Thread advises you by email that it has accepted your order and receipt of your payment has been confirmed. Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this Web Site for any reason, including without limitation, due to any delay in delivery.

PRICING
Prices of all King Thread goods, delivery and other charges displayed on this Web Site are in British Pounds and are current at the time of issue, but may change at any time and are subject to availability. The availability of goods may change from time to time.
You are responsible for any taxes, duties or other liabilities imposed by any government or agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any goods acquired or ordered by you from this Web Site. The amount, if applicable to you, of the Value Added Tax (VAT) to be imposed on any particular item is clearly displayed with the price of the goods on the Web Site.

KING THREAD
Unit 1 Canada Road
Byfleet
Surrey
KT14 7JL
Tel: +44 (0)20 8332 7999
Fax: +44 (0)20 8332 7900
Email: [email protected]

All sensitive information is encrypted using a 256 bit key between the customers web browser and the web server. Any credit card information is encrypted before being stored in the database, and is deleted as soon as the payment has been processed.